Full Time Career
December 2015 - Present
Working as Technical Support Line Manager withing Civica's Payments business unit solely responsible for the day to day Management of the Support technicians. Within my position I am soley responsible for Customer satisfation surrounding support, Service Level agreements, escaltions and performance reviews, Reporting directly to Operations Manager & Ops Director.
April 2014 - December 2015
Reporting & Application Manager at Bibby Distribution Liverpool, reporting directly to Finance Controller.
2001 - 2014
13 Year's experience in the Food Wholesale industry covering a wide range of devisions such as Telesales, Sales, Admin, Marketing, Distribution and Central Finance developing Database's , Reporting and data conversion solutions using Excel, Access and VBA.
2006 - Present
9 year's acredited Software Advisor and Business partner with International software company ConeXware Inc.
2014 - Present
Software Tester and Advisor for Live Inbox
2013 - 2014
Technical Business Advisor for KARadio.